Assistant Store Manager

Algonquin Outfitters

Your role as the Haliburton Assistant Store Manager is to collaborate with the Haliburton Regional Manager and assist/oversee the daily retail and rental operations within AO, with the goal of upholding the high standard of customer service AO has established.


  • Assist in the management of other staff members to coach/develop
  • Assist in creating effective daily plans to complete tasks
  • Key Holder – opening and closing the store unassisted and as needed
  • Effectively and accurately closing the till – problem-solving to correct inaccurate numbers
  • Responding to customer inquiries – in person, by phone and via email
  • Follow up with customer special orders and order tracking – ensuring products arrive
  • Communicating with Haliburton Regional Manager or other stores when products are needed
  • Maintaining a tidy, organized and clean store
  • Ensuring new products make it onto the floor in a timely manner – replenishing back stock
  • Problem-solving and communicating with Regional Manager when there is limited space for new product
  • Assisting the soft goods merchandiser, and hard goods merchandiser
  • Oversee the summer and winter rental operations – and proper filing of forms
  • Assist Regional Manager with staff scheduling
  • Assist with seasonal hiring and training for the Region
  • Ensure all customers are dealt with in a timely manner and exceed AO customer service standards
  • Ensure all COVID-19 policies and procedures are being followed and proper documentation is completed
  • Oversee curbside sales and PayPal invoices for the Haliburton Store


  • POS knowledge
  • Sales knowledge
  • Customer Service
  • Professionalism
  • Retail knowledge
  • Outdoor Recreation

Hiring Notes:

This position is suitable for an individual that loves the outdoors, outdoor recreation, and has a passion to assist valued customers in their selection of gear and products. You will be required to work weekends and holidays during peak season and rotate during the off-season.


Commitment to work-life balance (use of rental equipment), Company discounts, On-going training (Product Knowledge sessions)

Expected start date: 2021-10-01

Job Types: Full-time, Permanent

Salary: $15.00-$19.00 per hour


COVID-19 considerations:
We take the health and well being our staff and customers very seriously. All of our stores feature plexiglass barriers, hand sanitization stations, and everyone is required to wear a mask while visiting our stores/serving our customers.

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