Copyright © 1996 – 2016 by Algonquin Outfitters. ALL RIGHTS RESERVED. This web site is protected by international Copyright laws.
Through accessing this Web Site and pages thereof you agree to be bound by the terms and conditions set forth below. Should you, after reading this “Legal Notice”, disagree with the applicable terms, please do not access the site in the future. Your use of the site and its pages constitutes implied agreement to these terms.
The content of the pages of this Web Site is the property of Algonquin Outfitters and it is intended only for the utilization of the user. Algonquin Outfitters grants to you a limited license to display the content on your PC and print the content on your printer solely for your own personal non-commercial use. No part of these documents, including the text, graphics, sound, coding, or layout, may be reproduced, stored in a retrieval system, transmitted or distributed in any form or by any means, electronic, mechanical, photocopying, printing, recording, or otherwise, nor used in any other documents or publications, without the prior written permission of the author – the only exception being the transient copy held in temporary cache during normal viewing of the document while on line, which may not be used for any other purpose. Requests for permission will be considered, and should be addressed in writing to: Algonquin Outfitters, 86 Main St East, Huntsville, Ontario, Canada. P1H 2C7. (705) 787-0262. Permission to establish a link to a document on this site is not required. If you notify the author of such a link, if appropriate, a reciprocal link may be established.
Disclaimer and Legal Notice
All products and services provided by Algonquin Outfitters are subject to the respective agreements and applicable terms governing their use. This site is for reference purposes only and is not intended to provide any form of advice. Please contact the appropriate Algonquin Outfitters professional directly before acting on any of the information on this web site.
This Web Site contains products and information which are provided to you for your informational purposes only The Information is not intended to be and should not be relied or acted upon without consulting with and obtaining specific advice from a professional advisor.
E-mail communications over the Internet, no matter how protected or encrypted, may not be secure and may not be confidential. Algonquin Outfitters is not responsible for any e-mail communication sent by you to Algonquin Outfitters or sent by Algonquin Outfitters to you from being intercepted, read or distributed to unknown persons and Algonquin Outfitters will not be liable for errors, omissions or alterations made or caused by email communications. Any confidential information sent by you to Algonquin Outfitters is at your own risk.
This Web Site may contain electronic hyperlinks to other sites on the Internet that are owned or operated by third parties. Algonquin Outfitters offers these hyperlinks as a convenience to you and other users, but makes no representations, does not guarantee, has no control over and is not responsible for the accuracy, quality, or suitability of the information provided on third party sites located through such hyperlinks. A link to a non-Algonquin Outfitters site does not imply that Algonquin Outfitters endorses the site or the products or services referenced on such third party’s site. In addition, Algonquin Outfitters is not responsible for the security practices or privacy policies of such other sites and sponsoring companies. When you leave our site by means of a hyperlink, you are subjecting yourself to whatever policies and practices might be employed by the operators of the other Web site, and Algonquin Outfitters has no control over such activities. When linking to a third party’s site, you do so at your own risk and it is strongly recommended that you review the terms and conditions of use of the other Web site and determine if you agree with its user policy before using such site.
Any legal disputes regarding the site shall be settled through the governance of applicable Canadian and or USA laws.
ACCESSIBILITY STANDARD FOR CUSTOMER SERVICE
ACCESSIBLE CUSTOMER SERVICE PLAN
PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
Algonquin Outfitters is committed to excellence in servicing all customers including people with disabilities
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
We will communicate with people with disabilities in ways that take into account their disability
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompanying them on our premises.
ACCESSIBILE CUSTOMER SERVICE PLAN
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities:
- Main Entrance
Algonquin Outfitters will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and description of alternative facilities or services, if available.
The notice will be made available:
- On all store entrances
Training for Staff
Algonquin Outfitters will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
Individuals in the following positions will be trained:
- All store managers
- Assistant managers
- All full-time yearly staff
This training will be provided to staff:
- Within 15 days of hiring date
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Algonquin Outfitter’s plan related to the customer service standard
- How to interact and communicated with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How to use any equipment or devices available on-site or otherwise that may be able to help with providing goods or services to people with disabilities
- What to do if a person with a disability is having difficulty in accessing Algonquin Outfitter’s goods and services
Staff will also be trained when changes are made to your plan.
Customers who wish to provide feedback on the way Algonquin Outfitters provides goods and services to people with disabilities can:
- Verbalize any feedback to staff members in person or via. email, telephone or by fax.
All feedback will be directed to the:
- Controller of Algonquin Outfitters
Customers can expect a response within:
- Two business days
Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of Algonquin Outfitters that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.